COVID-19 response

While most buildings remain closed to the public at this time, Hennepin County is starting a phased approach to reopen services.

Resident and employee safety remains our primary focus to ensure that services are restored in a planful, safe manner that mitigates the potential transmission of COVID-19 within county facilities.

When you visit county buildings

Required face coverings

All visitors to Hennepin County buildings are required to wear face coverings that cover both mouth and nose and are secured to the head with ties or ear loops.

If you are sick

Do not enter the building if you are sick or experiencing any of the following symptoms:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Headache
  • Muscle pain
  • Sore throat
  • New loss of taste or smell

Physical distance

Maintain 6 feet or 2 meters of physical distance.

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In-person services

At Hennepin County Government Center

Address: 300 – 6th Street South, Minneapolis, 55487

Parking in downtown Minneapolis is available at street meters, ramps and lots.

Drug testing by appointment only

Contact your probation officer to set up an appointment or email POconnect@hennepin.us.

  • Drug testing for men located on floor 8 of A Tower
  • Drug testing for women located on floor 11 of A Tower

Human Service Emergency Center

Walk-in services are available for residents without addresses including getting emergency checks, bus cards and EBT cards.

  • Located on skyway level
  • 10 a.m. to 3 p.m. on Monday, Wednesday, Friday

Probation help by appointment only

Contact your probation officer to set up an appointment or email POconnect@hennepin.us.

  • Reception is on 11th floor of A Tower
  • 3rd floor probation office is closed

Services by phone, online, mail, drop-off, fax

County resource helpline

612-348-3000
8 a.m. to 8 p.m.
7 days a week
Help available in different languages

If you're impacted by COVID-19, call for help with clothing, financial assistance, grocery and household supplies, medical care and equipment, or medication. 

Bidders for county business

Public bid openings will now be held virtually via a live Microsoft Teams meeting. Public bid openings are held Tuesdays, at 2 p.m. Attend bid opening.

Information that would have been read at public bid openings will be posted after bids are opened:

Paper bids for facility construction projects may be scanned and submitted via email to contracts@hennepin.us. Bids must be emailed by the bid end date and time.

Businesses and workers affected by COVID-19

Hennepin County is maintaining an updated list of resources and information for businesses and workers on our Economic Development website.

Cash, food and rental assistance 

We are processing applications and responding to phone calls:

  • Apply for cash assistance, SNAP, child care or rental assistance at ApplyMN. *Note: If you qualify for food assistance (SNAP), you can designate someone else to shop for you. Learn more.
  • Get connected to rent assistance and other programs to help in an emergency. Learn more.
  • If you cannot apply online you can request a paper application by calling 612-596-1300
  • If you already receive cash, SNAP or health care you’ll be able to keep getting benefits with no additional paperwork

Other ways to submit documents: Fax 612-288-2981 or for child care assistance documents fax 612-288-2982.

In some cases, paperwork can wait until after the crisis. Some sites have drop boxes for urgent use:

  • Health Services Building, 525 Portland Avenue, Minneapolis, 55415
  • Northwest Family Service Center, 7051 Brooklyn Boulevard, Brooklyn Center, 55429
  • Wells Fargo Building, 1011 – 1st Street South, Hopkins, 55343

Other rent assistance:

  • If you need help paying rent, working out a plan with your landlord, or other housing assistance, visit the Tenant Resource Center or call 612-302-3180.
  • Suburban Hennepin County residents who have been financially harmed by COVID-19 may be eligible for emergency rental assistance. Learn more and apply
  • Legal aid and guidance for renters is available at LegalHelpMN.org

Child support

Call your child support officer directly or call 612-348-3600. You can also contact your child support officer through Minnesota Child Support Online.

To make a payment, use one of these options:

Cost-of-living adjustment

If you received a cost-of-living adjustment (COLA) notice and would like to prevent COLA from taking place, you must file a motion to stay the COLA. The motion paperwork is titled Motion to Stay of Cost-of-Living Adjustment. The motion form and current filing process are available at mncourts.gov/hennepin. If you need to speak to your child support officer, you may call them directly or call 612-348-3600.

Correctional facilities and jail

Adult Corrections Facility

Residents can send and receive mail. Residents can make phone calls daily; all call fees have been waived. For questions about communicating with residents, please contact the Adult Corrections Facility at 612-596-0001.

County Home School

Residents can video chat with guardians. Residents can send and receive mail. Residents can make phone calls daily. For questions about communicating with residents, please contact the County Home School at 612-596-0550.

Jail

Inmates are receiving a limited number of free phone calls each week so they may stay in touch with loved ones by phone.

Juvenile Detention Center

Residents can video chat with guardians. Residents can send and receive mail. Residents are able to make phone calls daily. For questions about communicating with residents, please contact the Juvenile Detention Center at 612-348-8122. 

Domestic Abuse Service Center

  • The office at the Government Center is currently only available by phone. Call 612-348-5073.
  • If you or someone is in the Government Center and seeking help concerning domestic abuse, a conference room with phones is set up for you to call 612-348-5073. The room number is LL0720 and located on the lower level behind the cafeteria.
  • Find more information at Domestic Abuse Service Center.

Elections office 

Call 612-348-5151 or email hc.vote@hennepin.us for help.

Find full election information.

Evictions and mediation

Examiner of titles

Health

Health care assistance

Hennepin Health

Call 612-596-1036 for help with bus passes, plan benefits and other member services.

NorthPoint Health and Wellness

For current NorthPoint services, hours and donation information visit northpointhealth.org/coronavirus-updates.

Homelessness assistance

Homestead applications

Homestead applications:

  • Electronic applications are being processed. Submit an application
  • No paper applications or mailed items are being processed until further notice

Call 612-348-3046 or email Assessor.AO@hennepin.us.

Library

Temporary library e-cards are available now for instant access to eBooks and digital downloads.

Curbside pickup is available at several regional library locations. Learn more about locations, operating hours, and pickup procedures.

Returns, due dates, and fines:

  • Beginning June 22, book returns will be accepted at curbside service locations.
  • Book drops remain closed at all locations; look for special returns bins and signage at curbside locations.
  • No items are due at this time and all due dates continue to be auto-extended.
  • No new fines will accrue during the closure.

Residents can connect with library staff online via Ask Us.

Visit the library’s current service information page for more details.

Law library

Law librarians are available via phone and email Monday – Friday, 8 a.m. to 5 p.m.

Call 612-348-2903 or email law.library@hennepin.us for help including legal research, forms, and attorney referrals.

Find full law library information.

Legal representation for parents

If you are a parent in a child protection case or have a child support contempt case, call 612-348-7012 to get more information about the status of your case during the pandemic.

Licenses, permits and vital records

Some license and permit applications, and most vital records requests, are available by mail, fax or drop-off. Drop-off is only to deliver your application or request. No on-site processing is available at this time. 

Find full service center information.

Medical Examiner's Office

Call 612-215-6300.

Mental health center

We're providing many services by phone. Call 612-596-9438.

Mental health emergencies

  • Adults 18 and over call 612-596-1223.
  • Children 17 and under call 612-348-2233.
  • Text **CRISIS to connect to a crisis counselor.

Partners and providers for health and human services

Visit Partners in health and human services

Probation and drug testing

For probation related services including the drug testing lab, contact your probation officer by phone or email to set up an appointment.

If you do not have your probation officer's contact information, email POconnect@hennepin.us or call 612-348-2110.

  • The 3rd floor probation office is closed in the Hennepin County Government Center.
  • Reception is on 11th floor of A Tower, by appointment only.
  • Drug testing for men is located on floor 8 of A Tower, by appointment only.
  • Drug testing for women is located on floor 11 of A Tower, by appointment only.

Property tax payments

Tax payments are being processed. Pay property taxes online or through U.S. mail.

Find full property tax payment information.

Public defender

  • If your case is scheduled, call your public defender to see if your case will be heard or rescheduled for a future date.
  • If you don’t know your public defender’s number, call 612-348-7530 between 8:30 a.m. to 4:30 p.m., Monday – Friday. Staff will help you.

Recorder and registrar of titles

Recycling and hazardous waste disposal

Work continues with business hazardous waste licensing and renewal.

County business recycling staff are available remotely for businesses and organizations to improve their recycling programs. Find full information on remote technical assistance, including funding and training assistance

Surveyor

Information in other languages

COVID-19: Español (Spanish)

COVID-19: Hmoob (Hmong)

COVID-19: Oromo

COVID-19: Soomaali (Somali)

Hennepin County helpline flyer

Hate crime resource flyer

Immigration resource flyer

Language resources from Minnesota Department of Health  

The Minnesota Department of Health has more COVID-19 information in multiple languages.

Donations needed

Personal protective equipment

Staff working in quarantine operations, as first responders, in public health, and in clinics and hospitals are running low on supplies that keep them safe and help them continue their work protecting our community. We are accepting items at drop-off locations to help protect responders.

Priority items needed

  • Protective face wear – N95 or N100 respirators, PAPRs and surgical masks
  • Nitrile gloves
  • Tyvek Coveralls
  • Tyvek Foot covers
  • Eye protection (wrap-arounds or chemical splash)

Drop off location

Department of Community Corrections and Rehabilitation
3000 – 2nd Street North
Minneapolis, MN 55411

Open Monday through Friday, 7:30 a.m. to 4 p.m.

  • Please use the intercom bell on the front door when dropping off supplies
  • Staff are available to help you unload donations
  • Staff can pick up larger donations, please email PPEDropoff@hennepin.us to coordinate

More about donating supplies

  • Materials not in the original packaging or have been opened: Open boxes or containers cannot be accepted. We need them in the original container to ensure they are sanitary.
  • Homemade masks: We are not currently taking homemade masks for the #millionmaskmayday collection.
  • We cannot take financial donations for personal protective equipment.
  • Please email specific donation questions to PPEDropoff@hennepin.us.
  • What happens to the donations: Our inventory of personal protective equipment is dangerously low and will be limited to the highest priority staff in Hennepin County hospitals, clinics, quarantine operations and critical government services. The donated equipment will provide backup for these supplies to ensure we can continue to effectively respond to the COVID-19 pandemic. Unfortunately, we do not have extra equipment to share with other organizations at this time.

Food shelf donations at NorthPoint Health and Wellness

NorthPoint is seeing a dramatic increase in need for Food Shelf and are asking for financial donations to support the Food Shelf and the Mobile Food Program. Each dollar donated has at least three times the buying power because NorthPoint can buy food at bulk prices.

  • Donate online
  • Mail a check to: NorthPoint Food Shelf, 1256 Penn Ave. N., Suite 5300, Minneapolis, MN 55411

County board actions

June 11

  • $3.5 million CARES Act funding to support absentee voting
  • $1.7 million for multidisciplinary approach to combat COVID-19
  • Request for aid to restore, rebuild properties damaged during civil unrest
  • $3M of CARES Act funding to support summer youth programs
  • Distance learning resources for youth
  • Read the full news release

June 2

  • Small business relief investment reaches $25 million
  • Culturally specific support for people experiencing homelessness
  • Job search tools for those impacted by COVID-19
  • Read the full news release

May 19

May 5

  • Testing and support for long-term care facilities
  • Helping small businesses respond and recover
  • Council on COVID-19 business recovery
  • Emergency Rental Assistance
  • Supports for youth involved with county services
  • Request to extend government services waivers
  • Read full news release

April 21 

  • $2 million in emergency loans for small businesses
  • $740,000 in emergency assistance for renters and homeowners
  • Abatement of property tax penalty for certain taxpayers
  • Expanding the use of hotels for people experiencing homelessness at high-risk of COVID-19
  • Read full news release

April 7

  • $3 million of additional funding to provide equipment and services, including safe and isolated living spaces for people experiencing homelessness
  • Read the full news release 

March 26

March 17

  • Declaring a continued local emergency invoking Hennepin County’s disaster plans and powers to quickly provide emergency aid
  • $3 million to provide alternative quarantine and isolation spaces for people who depend on county services
  • Support for Hennepin County employees
  • Closure of all public-facing services
  • Read full news release

Public service announcement

Board Chair Marion Greene and Public Health Director Susan Palchick took to Facebook Live on March 17 to detail all the measures the county took to slow the spread of COVID-19.

Watch the recorded video (YouTube).

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